Congestion making outbound calls
Update - Upstream carrier has identified an issue with the OPTUS Network. OPTUS engineers are currently working on the fault and there has been significant improvement however a small number of calls are still failing to some destinations.
Feb 21, 14:15 AEDT
Identified - An upstream carrier has identified higher than normal call volumes causing intermittent congestion on parts of the network while placing outbound calls. The issue has been identified and will be resolved in a few minutes time. Thank you for your patience and we apologise for the inconvenience caused.
Feb 21, 12:15 AEDT
Update - We are continuing to investigate this issue.
Feb 21, 12:03 AEDT
Investigating - We are currently investigating an issue with placing outbound calls. Some calls appear to be failing due to congestion.
Feb 21, 12:02 AEDT
Uptime over the past 90 days. View historical uptime.
Core Network Operational
Mail Servers Operational
Voice Network - Hosted PBX ? Operational
Voice Network - SIP Switches ? Degraded Performance
Web Hosting - DNS Servers Operational
Web Hosting - Web Servers Operational
Broadband Network - EFM Broadband Operational
Broadband Network - ADSL2+ Broadband Operational
Broadband Network - NBN Operational
Broadband Network - Fibre Operational
Customer Portal Operational
Accounts & Billing Operational
Broadband - Fixed Wireless Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 20, 2020
Upstream Carrier Maintenance - Victoria (Fibre Broadband)
Completed - The scheduled maintenance has been completed.
Feb 20, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:00 AEDT
Scheduled - Due to a planned upgrade by upstream carrier, the services listed may experience a short break to service during the change window. Maintenance work will affect fibre broadband customers in Victoria.
Feb 18, 15:45 AEDT
Feb 19, 2020

No incidents reported.

Feb 18, 2020
Voice - Inbound and Outbound Calls
Resolved - This incident has been resolved.
Feb 18, 15:40 AEDT
Update - We are continuing to monitor for any further issues.
Feb 7, 08:54 AEDT
Monitoring - Upstream carrier has identified and fixed the routing issue in their network. Engineers are currently monitoring traffic and have confirmed that call flows have returned to normal. Will be monitored for the next 12 hours.
Feb 6, 18:56 AEDT
Update - Upstream carrier has identified a service degradation issue causing intermittent one way audio on their transmission.
Feb 6, 17:51 AEDT
Update - Engineers have identified a problem with upstream carrier network. Upstream carrier has implemented a temporary workaround for the issue.
Feb 6, 17:35 AEDT
Update - We are continuing to work on a fix for this issue.
Feb 6, 17:19 AEDT
Identified - Upstream carrier is currently experiencing an issue routing voice traffic to our network. Engineers are currently investigating with upstream carrier.
Feb 6, 17:19 AEDT
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

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