tag:binarynetworks.statuspage.io,2005:/historyBINARY NETWORKS Status - Incident History2024-03-29T18:51:37+11:00BINARY NETWORKStag:binarynetworks.statuspage.io,2005:Incident/82971162021-10-24T04:00:31+11:002021-10-24T04:00:32+11:00Planned Maintenance - NSW, ACT - Voice & Data Networks<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>23:02</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>21:10</var> AEDT</small><br><strong>Scheduled</strong> - Engineers are conducting planned hardware upgrades during the maintenance window. You may lose phone and internet connectivity for up to 1 hour. Please power cycle your device after the maintenance window if you are unable to connect the internet.</p>tag:binarynetworks.statuspage.io,2005:Incident/82424832021-10-17T06:00:34+11:002021-10-17T06:00:34+11:00Planned maintenance VIC<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>02:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>21:01</var> AEDT</small><br><strong>Scheduled</strong> - Engineers are completing planned maintenance work to replace critical hardware. Internet and voice services will experience loss of connectivity for approximately 30 minutes during the maintenance window . Services affecting VIC WA SA NT.</p>tag:binarynetworks.statuspage.io,2005:Incident/79421422021-09-12T07:02:20+10:002021-09-12T07:02:20+10:00Planned maintenance - National Voice & Data Networks<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:02</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>04:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:55</var> AEST</small><br><strong>Scheduled</strong> - Engineers are completing upgrades to our core network to improve resiliency and optimise routing tables. During the maintenance window, some websites may experience slowness or timeouts. There may be brief interruptions to voice and data traffic as the network converges. No significant impacts are expected.<br /><br />If you continue to experience difficulties after the maintenance window, please contact customer service on 1300 246 279.</p>tag:binarynetworks.statuspage.io,2005:Incident/78316362021-08-25T02:00:42+10:002021-08-25T02:00:42+10:00Planned maintenance - VIC<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>22:01</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>20:59</var> AEST</small><br><strong>Scheduled</strong> - Binary Networks will be completing planned maintenance work on core servers in Victoria which will also require a system reboot. During this window, some services such as VoIP telephony and Web hosting may be offline for approx. 30 minutes.</p>tag:binarynetworks.statuspage.io,2005:Incident/68533582021-04-28T01:35:30+10:002021-04-28T01:35:30+10:00Planned maintenance NSW<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>01:35</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>22:36</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>22:34</var> AEST</small><br><strong>Scheduled</strong> - Network in NSW is currently undergoing Planned maintenance works</p>tag:binarynetworks.statuspage.io,2005:Incident/66450392021-04-12T09:20:15+10:002021-04-12T09:20:15+10:00Loss of connectivity to Goondiwindi - Fixed Wireless Facility<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:20</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>11:20</var> AEDT</small><br><strong>Identified</strong> - Field engineers are attending to further transmission issues in GOONDIWINDI, QLD due to recent flood damage.</p>tag:binarynetworks.statuspage.io,2005:Incident/65760242021-04-12T09:20:02+10:002021-04-12T09:20:02+10:00Extreme weather events in Northern NSW<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:20</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:19</var> AEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>23:01</var> AEDT</small><br><strong>Identified</strong> - HAZARD WARNING ONLY-<br />Due to extreme weather events in Northern NSW including facility damage and widespread flooding some customers may be experiencing broadband difficulties in the local area. Some customers may also experience higher latency and packet loss between NSW and QLD. We have increased capacity on secondary routes and core functions are working as normal.</p>tag:binarynetworks.statuspage.io,2005:Incident/66301982021-03-31T09:41:51+11:002021-03-31T11:18:30+11:00Fixed Wireless Connectivity Issues - Goondiwindi<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>09:41</var> AEDT</small><br><strong>Resolved</strong> - All services restored 3:30pm on 30/03/2021.<br />Faulty transmission equipment was replaced</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>09:22</var> AEDT</small><br><strong>Update</strong> - A transmission issue has been identified near Goondiwindi QLD, field services now advise that it is safe to attend the location of the fault and tech is scheduled to attend today.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:58</var> AEDT</small><br><strong>Identified</strong> - Engineers have identified an outage on the fixed wireless network in Goondiwindi. It is suspected that recent flooding and storm damage in the area has caused a power or fibre connectivity fault. Engineers have been dispatched to investigate.</p>tag:binarynetworks.statuspage.io,2005:Incident/65579582021-03-18T21:50:00+11:002021-03-18T21:50:00+11:00Fibre services - NSW<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:50</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>19:53</var> AEDT</small><br><strong>Monitoring</strong> - Services restored approx 7pm. Pending further updates from carrier.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:09</var> AEDT</small><br><strong>Update</strong> - Telstra has confirmed they have multiple carriers and fibre services down in the Sydney Metro area. They are working on it at the highest priority and have dispatched to field services team. Resolution is expected tonight. Next update 1 hour.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> AEDT</small><br><strong>Update</strong> - Telstra has dispatched field services to identify the cause of the fibre failure</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:34</var> AEDT</small><br><strong>Update</strong> - Engineers have identified a link failure near MACQUARIE PARK, NSW which is being investigated by Telstra transmission engineers at the highest priority.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:24</var> AEDT</small><br><strong>Identified</strong> - Engineers are currently investigating an issue with Fibre services in NSW</p>tag:binarynetworks.statuspage.io,2005:Incident/64721272021-03-07T21:43:00+11:002021-03-07T21:43:00+11:00Issues with making and receiving calls<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>21:43</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:34</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:35</var> AEDT</small><br><strong>Investigating</strong> - Engineers are currently investigating at highest priority an issue with making and receiving calls</p>tag:binarynetworks.statuspage.io,2005:Incident/64491082021-03-04T23:59:50+11:002021-03-04T23:59:50+11:00Engineers are currently investigating an issue making and receiving calls<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:59</var> AEDT</small><br><strong>Resolved</strong> - System recovery has been completed</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:46</var> AEDT</small><br><strong>Update</strong> - Affected SIP Server is undergoing critical maintenance tasks and system reboot</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:53</var> AEDT</small><br><strong>Update</strong> - Engineers have identified and recovered failed SIP node. Downtime was approx. 9 minutes. Engineers are investigating root cause.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:52</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:30</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:13</var> AEDT</small><br><strong>Investigating</strong> - Engineers are currently investigating an issue making and receiving calls</p>tag:binarynetworks.statuspage.io,2005:Incident/59744352021-01-12T00:48:46+11:002021-01-12T00:48:46+11:00Planned Maintenance - Hosted PBX (Software Upgrade) - PBX4 / PBX 5<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>00:48</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>23:30</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:52</var> AEDT</small><br><strong>Scheduled</strong> - Engineers will complete a planned software upgrade to the Hosted PBX system (PBX Nodes 4 and 5) .<br /><br />The software upgrade will take approximately 5-10 minutes during the planned outage window . While the software upgrade and system restart is taking place, phones may lose registration and inbound and outbound calls may not be successful. Services will restore automatically once the system is fully booted and the upgrade is complete.<br /><br />If you experience issues once the planned outage window has ended, please check our status page for updates https://status.binarynetworks.com.au. If issues persist after the outage window, please contact emergency support team on 1300 246 279</p>tag:binarynetworks.statuspage.io,2005:Incident/54376062020-10-29T13:00:03+11:002020-10-29T13:00:03+11:00High call volumes across Victoria in all Call Collection Areas (CCA)<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:00</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>09:51</var> AEDT</small><br><strong>Monitoring</strong> - Due to easing of COVID19 restrictions in Victoria, extremely high call volumes have been detected across multiple carrier networks, causing some minor congestion issues on outbound calling between 9:00am - 9:15am this morning. Binary Networks has already implemented additional capacity across the network in preparation of these volumes. Additional capacity has taken affect and calls are passing normally. No significant impact to operations expected however the incident will be monitored for 24 hours.</p>tag:binarynetworks.statuspage.io,2005:Incident/50319722020-09-07T21:36:00+10:002020-09-07T21:36:00+10:00Loss of connectivity to Goondiwindi - Fixed Wireless Facility<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>21:36</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>16:48</var> AEST</small><br><strong>Monitoring</strong> - Engineers have repaired sections of Fibre Cable near Milmerran QLD that were damaged by wildlife. Repairs are ongoing. Some services are restoring.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>11:05</var> AEST</small><br><strong>Update</strong> - NOC has advised that services in Goondiwindi Queensland are affected by third party damage/cut to a fibre optic cable between Goondiwindi and Brisbane. Field engineers are en route to the location of the break. Due to the remote location of the break, services may not be restored for 4-8 hours.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:32</var> AEST</small><br><strong>Identified</strong> - Engineers are currently experiencing a connectivity issue between Brisbane and Goondiwindi, Queensland. Expected backhaul tranmission failure. Next update in 60 minutes.</p>tag:binarynetworks.statuspage.io,2005:Incident/48693832020-08-18T17:44:59+10:002020-08-18T17:44:59+10:00Inbound call audio quality issues<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>17:44</var> AEST</small><br><strong>Resolved</strong> - Upstream carrier has provided documentation on the root cause and provided an RFO (Reason for Outage). It appears the upstream carrier was the victim of a DDOS (Distributed Denial of Service) attack against their network which caused network elements to become overloaded with traffic. Upstream carrier has implemented additional safeguards and a change management plan.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>11:25</var> AEST</small><br><strong>Monitoring</strong> - Issue appears resolved since 16:00 AEST Yesterday. Upstream carrier confirms traffic volume returned to normal. Waiting on root cause and RFO (Reason for outage) to be provided.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:25</var> AEST</small><br><strong>Update</strong> - Carrier reports workaround that was in place since 1pm has been effective. Carriers advise that further changes have been made between 15:38-15:52 to alleviate further congestion and mitigate impact. Investigations are continuing.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:00</var> AEST</small><br><strong>Update</strong> - Engineers from the upstream carrier have implemented workarounds to minimise traffic overheads from 1pm which has shown a drastic improvement however the root cause is not yet solved. They are continuing work on this issue.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>Update</strong> - Update from Upstream Carrier:<br />We have implemented a workaround to alleviate the impact. Engineers are monitoring and continuing to investigate a root cause.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:00</var> AEST</small><br><strong>Identified</strong> - A third-party Australian carrier is currently experiencing issues on their voice network due to an unexpected high volume of calls. This has resulted in reduction of call quality on inbound calls from some networks. The carrier is currently working to resolve the issue. Further updates expected shortly. Outbound traffic has automatically been redirected to other carriers and is not impacted.</p>tag:binarynetworks.statuspage.io,2005:Incident/44547122020-06-28T01:00:35+10:002020-06-28T01:00:35+10:00Planned Maintenance Work - Sydney, NSW (Core Upgrade)<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>01:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>22:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>14:46</var> AEST</small><br><strong>Scheduled</strong> - Binary Networks will be undertaking planned maintenance work and core infrastructure upgrades in our Sydney, NSW facility on 27/6/2020 10pm AEST until 28/6/2020 2am AEST. During the maintenance window, some telephone and broadband services may lose connectivity for up to 15 minutes during this period. If you continue to experience issues after the maintenance window has closed, please power cycle your equipment and/or contact network operations on 1300 246 279.</p>tag:binarynetworks.statuspage.io,2005:Incident/44446622020-06-24T12:17:32+10:002020-06-24T12:17:32+10:00Call Quality Issue on Inbound Calls<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>12:17</var> AEST</small><br><strong>Resolved</strong> - Upstream Carrier has advised that the call quality issue was resolved at approximately 11:00am.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>10:01</var> AEST</small><br><strong>Investigating</strong> - Upstream carrier has advised that they are currently experiencing audio quality issues on some inbound calls due to high volumes. Upstream carrier is currently investigating.</p>tag:binarynetworks.statuspage.io,2005:Incident/43763972020-06-16T10:30:00+10:002020-06-16T11:16:53+10:00Issues with making and receiving calls on PBX3 from older SNOM Phones<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:30</var> AEST</small><br><strong>Resolved</strong> - Some models of SNOM Phones purchased prior to 2018 with older firmware had a hard-coded TLS Encryption Certificate which appears to have expired on 16 June 2020. TLS Encryption has been disabled on affected devices and the issue has been referred to the phone vendor for urgent rectification.</p>tag:binarynetworks.statuspage.io,2005:Incident/42036422020-05-30T00:31:30+10:002020-05-30T00:31:30+10:00Software upgrade on PBX4, PBX5<p><small>May <var data-var='date'>30</var>, <var data-var='time'>00:31</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>00:01</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>10:48</var> AEST</small><br><strong>Scheduled</strong> - A software upgrade is planned for the Hosted PBX telephony platform on nodes PBX4 and PBX5 to address a number of issues escalated to the vendor in previous releases. The software upgrade is expected to take approximately 15 minutes however downtime is limited to approximately 3-5 minutes while the handset automatically restarts. Additional testing will also occur during the maintenance window.</p>tag:binarynetworks.statuspage.io,2005:Incident/41154872020-05-16T05:00:32+10:002020-05-16T05:00:32+10:00Planned maintenance on Voice and Managed Services<p><small>May <var data-var='date'>16</var>, <var data-var='time'>05:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>23:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>15:33</var> AEST</small><br><strong>Scheduled</strong> - Engineers will be completing planned maintenance and switch upgrades on the core network in VIC and NSW. During this time, it is unlikely that internet connectivity will be affected however Managed WAN services, Web Hosting, DNS Servers and VoIP telephone systems may be offline for up 1 hour during the maintenance window. Works will be pre-staged to minimise potential downtime. If you experience issues once the maintenance window has expired, please contact 1300 246 279.</p>tag:binarynetworks.statuspage.io,2005:Incident/40633652020-05-09T06:00:32+10:002020-05-09T06:00:32+10:00Urgent / Scheduled Planned Maintenance - Victoria<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:20</var> AEST</small><br><strong>Scheduled</strong> - Due to core network upgrades, voice and broadband services in Victoria may experience 1-2 brief disruption(s) of approximately 15 minutes during the outage window. NOC engineers are applying software upgrades to core network equipment. If your service does not restore after the outage window, please power cycle your equipment.</p>tag:binarynetworks.statuspage.io,2005:Incident/38911442020-04-16T20:39:35+10:002020-04-16T20:39:35+10:00[ Broadband ] Fixed wireless services in Goondiwindi, QLD<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>20:39</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>20:38</var> AEST</small><br><strong>Update</strong> - 19:35:43 16-04-2020 AEST <br />Please be advised that our Fibre technicians have completed splicing and all services should have now restored.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>17:12</var> AEST</small><br><strong>Update</strong> - 16:42:02 16-04-2020 AEST<br />Cables has been hauled through manholes.<br />Preparation of the cable for splicing will begin shortly. <br />Next update will be provided at 7 pm AEST.<br />Tentative ETR is still 9 pm AEST.<br /><br />14:17:17 16-04-2020 AEST<br />Technicians identified additional conduits that have been damaged. Assessment works are ongoing at the site.<br />Cable hauling to start at 6pm AEST tentatively, and tentative ETR is 9pm AEST.<br />Further updates will be provided within the next 4 hours.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>12:24</var> AEST</small><br><strong>Update</strong> - We have identified the outage is due to a fibre cut around the Moorooka, QLD area.<br />Fibre crew have arrived on site and are currently evaluating the situation.<br />Conduits encased in concrete are required to be exposed which will extend the time required for repairs.<br />No ETR is available at this time.<br />Further updates will be provided within the next 2 hours.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>08:31</var> AEST</small><br><strong>Identified</strong> - Fixed wireless services in Goondiwindi, QLD are currently offline due to a fibre break caused by council workers digging in the vicinity of underground cables. Binary Networks and upstream carrier is working with the responsible council to rectify the fault as soon as possible. No ETA on repair crews.</p>tag:binarynetworks.statuspage.io,2005:Incident/38564132020-04-09T22:00:34+10:002020-04-09T22:00:34+10:00Planned Maintenance Activity - Fibre Broadband (VIC)<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>21:01</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>17:28</var> AEST</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />We write to inform you of a planned maintenance activity for your Fibre Broadband service (Victoria Only)<br /><br />This planned maintenance activity is scheduled for 9TH APRIL 2020 between 21:00 and 21:30 AEDST.<br /><br />Scope of work/Impact:<br />A planned maintenance activity has been urgently expedited due to recent substantial increases in broadband activity related to COVID19. As a result, the service will be re-programmed and re-connected which will cause a brief outage of the service for approximately 1 to 5 minutes during the outage window. No further impact is expected.<br /><br />If your service does not return within 4 hours of the outage window, please power cycle your equipment.<br /><br />Engineers will be monitoring the planned maintenance work closely and will continuing to provide 24 hour on call emergency assistance.<br /><br />We apologise for any inconvenience these works may cause. <br /><br />Kind regards<br />Support Team<br />Binary Networks<br /><br />Phone: 1300 246 279<br />Fax: 03 8080 0701<br />Email: support@binarynetworks.com.au</p>tag:binarynetworks.statuspage.io,2005:Incident/37658602020-04-09T17:26:58+10:002020-04-09T17:26:58+10:00Congestion receiving calls from Mobile Networks (Telstra, OPTUS, Vodafone)<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>17:26</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>17:26</var> AEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:13</var> AEDT</small><br><strong>Update</strong> - We have been advised that carriers have added additional capacity in Melbourne, Sydney, Adelaide and Canberra with further capacity to be added to Sydney and Melbourne in coming weeks. Traffic congestion has eased although volumes are still extremely high.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>12:02</var> AEDT</small><br><strong>Monitoring</strong> - HAZARD NOTICE:<br />All Tier 1 carriers (including Telstra, OPTUS, Vodafone) are currently experiencing congestion on the mobile networks when placing inbound calls to landline and VoIP services. Binary Networks services are unaffected at this time.<br />All carriers are working on increasing call capacity as call volumes have increased by 500% in the last 24 hours.</p>tag:binarynetworks.statuspage.io,2005:Incident/38071022020-04-02T11:11:35+11:002020-04-02T11:11:35+11:00Loss of connectivity to Goondiwindi - Fixed Wireless Facility<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:11</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:36</var> AEDT</small><br><strong>Monitoring</strong> - Switch has been repaired, pending feedback from field operations team.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>09:55</var> AEDT</small><br><strong>Investigating</strong> - Upstream carrier is currently working on a fault between Goondiwindi, QLD and Brisbane QLD, causing loss of transmission to our Fixed Wireless facility in Goondiwindi. Network engineers and upstream carriers are working to identify and resolve the fault as soon as possible.</p>